If you apply for a service to a freelancer, you always know the contractor by sight. Of course, it's no use arguing with this statement :) But recently we've faced the opinion that when working with the agency, the customer gets acquainted only with one of the company members, and this isn't always the account executive.
We aren't going to claim that this is not true: each company works according to its own laws, and perhaps in some agencies, it goes like this. Nevertheless, at Lucky Hunter, the responsible for the job opening recruiter always attends the talks with a client. The client gets personally acquainted with the contractor and discusses job requirements directly with the recruiter.